Shipping & Returns

Last updated: June 2026.

Order Fulfillment

Each order is carefully prepared in our workshop in Ploemeur, Brittany. Since our products are fresh and made in small batches, orders are typically shipped within 1 to 3 business days after payment is confirmed.

Shipping Methods and Delivery Times

Your orders are shipped to mainland France. At checkout, you can choose the carrier and shipping method that best suit your needs:

• DPD Pickup Point — starting at €5.87 — pick up at the DPD Pickup Point of your choice within 2 to 4 business days after shipment.
• DPD Home Delivery — starting at €8.42 — delivery to your address within 2 to 3 business days, with SMS notifications and the option to choose or reschedule your delivery window.
• Mondial Relay Pickup Point — €4.50 — Pick up at the Mondial Relay Pickup Point of your choice within 3 to 5 business days.
• Mondial Relay Home Delivery — €6.90 — delivered to your address by Mondial Relay within 3 to 5 business days after shipment.
• Home Delivery via DPD — starting at €14.66 — delivered to your address by DPD Classic Europe within 3 to 5 business days after shipment.
• Home Delivery via DPD — starting at €18.77 — delivered to your address by DPD Classic Europe within 3 to 5 business days after shipment.

Delivery times are approximate and apply to mainland France. A tracking number will be sent to you by email as soon as your order is shipped.

Shipping Costs

Shipping costs depend on the selected shipping method and the weight of the package (see above). Shipping is free on orders of €80 or more in mainland France.

Returns

You have 14 days after receipt to return a non- food item or an unopened item to us in its original packaging. For reasons of hygiene and food safety, perishable items and products that have been opened or unsealed cannot be returned.

How do I return an item?

• Please contact us at crocenvie@orange.fr and include your order number.
• We are providing you with the return procedure and address.
• Please return the product; you are responsible for the return shipping costs unless there was an error on our part.

Refund

Once the return has been received and verified, the refund will be issued within 14 days via the same payment method used when placing the order.

Damaged product or error

If your package arrives damaged or if there is an error in your order, please email us within 48 hours at crocenvie@orange.fr with a photo: we'll quickly find a solution (exchange or refund).